This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Prescriptions

PLEASE NOTE; We require 48 hours notice for all repeat prescriptions. Chemists are now charging a fee for emergency supplies of medications.

Emergencies
Emergencies during surgery hours telephone 8772 2621. Between 8.30 and 6.00 pm, urgent requests will be given prompt attention by the receptionist and the doctor will be informed.

Urgent Appointments
If you have an urgent problem, although you will be able to see a doctor the same day, it will be the first doctor available and may not be your usual doctor.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone the surgery.

PATIENTS’ RIGHTS TO GENERAL MEDICAL SERVICES

AS A PATIENT YOU HAVE THE RIGHT TO:

  • stethescope_1Be registered with a GP.
  • Change doctor easily and quickly.
  • Be offered a health check on joining the practice.
  • Receive emergency care at any time through a GP.
  • Receive health care on the basis of clinical need regardless of ability to pay. Be given a clear explanation of any treatment proposed, including any visits and any alternatives, before you decide whether you will agree to treatment.
  • Have appropriate drugs and medicines prescribed.
  • Be referred to a consultant acceptable to you when the GP thinks it is necessary and be referred for a second opinion if you and the GP agree this is desirable.
  • Have access to your medical records, subject to any limitations in the law, and know that those working for the NHS are under legal duty to keep the contents confidential.
  • Choose whether or not to take part in medical research or medical student training.
  • Request a yearly health check if you are 75 years or over.
  • Are given detailed information about local family doctor services thought your Health Board’s local directory?
  • Receive a copy of the practice booklet, setting out the services provided.
  • Receive a full and prompt reply to any complaints about the services provided by the practice.

HELP US TO HELP YOU.

AS A PATIENT OF THIS PRACTICE WE EXPECT YOU TO:

  • Treat the doctors and practice staff with courtesy.
  • Be punctual for appointments.
  • Give the practice as much notice as possible if you are unable to keep your appointment.
  • Make more than one appointment if more than one person needs to be seen. Be prepared to make further appointments if you have numerous or complicated problems.
  • Be patient if appointment times are running late – please remember it may be you who needs extra time on another occasion.
  • Ask for a home visit only if illness prevents you attending the surgery – children can usually be brought safely to the surgery.
  • Contact the doctor out of surgery hours only in the case of an emergency, which cannot wait until the next working day.
  • Plan ahead when ordering repeat prescriptions. Attend for annual medication review when requested to do so.
  • Carefully follow the treatment prescribed by your doctor. If you wish to make constructive comments, suggestions or criticism please contact the manager  
 
Health and Social CareThis site is brought to you by My Surgery Website