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Noticeboard

Prescriptions

PLEASE NOTE; We require 48 hours notice for all repeat prescriptions. Chemists are now charging a fee for emergency supplies of medications.

Emergencies
Emergencies during surgery hours telephone 8772 2621. Between 8.30 and 6.00 pm, urgent requests will be given prompt attention by the receptionist and the doctor will be informed.

Urgent Appointments
If you have an urgent problem, although you will be able to see a doctor the same day, it will be the first doctor available and may not be your usual doctor.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone the surgery.

COMPLAINTS PROCEDURE 

green_notebooksWe endeavour to give you the best service possible at all times, however, there may be occasions when things do not go as smoothly as we would like.  If you think this has happened to you, please come and talk to us, or the Practice Manager, so we can help sort out the problem and prevent recurrence. 

We operate an in-house complaints procedure to deal with any complaints about the service you have received and a leaflet explaining this procedure is available from reception. 

COMMENTS AND SUGGESTIONS 

Our aim is to provide the best possible care within the resources available to us and to deal with any problem as quickly and efficiently as possible.  We welcome any comments and suggestions you may have on the services provided.  Please speak or write to any member of staff if you wish to express a comment. 

 
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