Due To The Covid 19 Pandemic, The Health Service Is Experiencing Unprecedented Pressure.


Please Be Reassured We Will Contact You Directly When We Have A Covid Vaccine For You.


Due To Our Staff Caring For Sick Patients, Working In Covid Centres, OOHs And Vaccination Clinics We Would Kindly Ask For Your Patience And Understanding At This Difficult Time. We Will Only Be Able To Deal With Urgent Medical Problems.

If You Have An Urgent Problem And Need To Speak To A Healthcare Professional Or Require An Urgent Nursing Treatment Appointment Please Call 028 8772 9621


You Must Be Prepared To Give Detailed, Clear And Accurate Information To The Reception Staff.


If You Require A Repeat Prescription Please Avail Of Our Online Service.


Please Do Not Attend The Building Without Telephoning First.


Reception Staff Are Available On The Telephone For Urgent Matters From 8.30 Am – 6 Pm Monday To Friday, In Case Of Emergency Outside These Times Please Contact The Out Of Hours Doctor On 028 3839 9201


Thank You.




Appointments to see the doctor can be made with reception. 

  • blue_calendar_2011Please make one appointment per person – delays are caused for everyone if two people are seen in one appointment.
  • Cancellations – it is essential that you telephone if you cannot keep your appointment, even at short notice.  We can usually allocate your appointment to someone else. 
  • Patients who repeatedly do not attend appointments and do not contact the surgery to cancel their appointment will not be given further appointments but will instead be asked to attend open access surgery.
  • Appointments are for 10 mins although some patient’s problems take longer than others, so please be patient if there is some delay.  If you feel you will need a longer appointment than usual, please let the receptionist know and we will try to make provision for this.
  • Open Access is normally for quick consultations i.e. less than 10 mins. If you have a problem, which will take more than 10 mins, please make an appointment to see the doctor when an appropriate length of time can be given. 


If you have an urgent problem, although you will be able to see a doctor the same day, it will be the first doctor available and may not be your usual doctor.  The receptionist will ask you for some brief details about the complaint and the doctor will contact you to arrange a time for you to be seen or may decide your problem can be dealt with by telephone advice

Interpreter Services 

Are available to all patients where English is not the first language.  Interpreters are available to the practice but must be booked in advance.  For routine appointments with  an interpreter present we require 72 hours notice.

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