Noticeboard

Due To The Covid 19 Pandemic, The Health Service Is Experiencing Unprecedented Pressure.

 

Please Be Reassured We Will Contact You Directly When We Have A Covid Vaccine For You.

 

Due To Our Staff Caring For Sick Patients, Working In Covid Centres, OOHs And Vaccination Clinics We Would Kindly Ask For Your Patience And Understanding At This Difficult Time. We Will Only Be Able To Deal With Urgent Medical Problems.

If You Have An Urgent Problem And Need To Speak To A Healthcare Professional Or Require An Urgent Nursing Treatment Appointment Please Call 028 8772 9621

 

You Must Be Prepared To Give Detailed, Clear And Accurate Information To The Reception Staff.

 

If You Require A Repeat Prescription Please Avail Of Our Online Service.

 

Please Do Not Attend The Building Without Telephoning First.

 

Reception Staff Are Available On The Telephone For Urgent Matters From 8.30 Am – 6 Pm Monday To Friday, In Case Of Emergency Outside These Times Please Contact The Out Of Hours Doctor On 028 3839 9201

 

Thank You.

 

 

PATIENTS’ RIGHTS TO GENERAL MEDICAL SERVICES

AS A PATIENT YOU HAVE THE RIGHT TO:

  • stethescope_1Be registered with a GP.
  • Change doctor easily and quickly.
  • Be offered a health check on joining the practice.
  • Receive emergency care at any time through a GP.
  • Receive health care on the basis of clinical need regardless of ability to pay. Be given a clear explanation of any treatment proposed, including any visits and any alternatives, before you decide whether you will agree to treatment.
  • Have appropriate drugs and medicines prescribed.
  • Be referred to a consultant acceptable to you when the GP thinks it is necessary and be referred for a second opinion if you and the GP agree this is desirable.
  • Have access to your medical records, subject to any limitations in the law, and know that those working for the NHS are under legal duty to keep the contents confidential.
  • Choose whether or not to take part in medical research or medical student training.
  • Request a yearly health check if you are 75 years or over.
  • Are given detailed information about local family doctor services thought your Health Board’s local directory?
  • Receive a copy of the practice booklet, setting out the services provided.
  • Receive a full and prompt reply to any complaints about the services provided by the practice.

HELP US TO HELP YOU.

AS A PATIENT OF THIS PRACTICE WE EXPECT YOU TO:

  • Treat the doctors and practice staff with courtesy.
  • Be punctual for appointments.
  • Give the practice as much notice as possible if you are unable to keep your appointment.
  • Make more than one appointment if more than one person needs to be seen. Be prepared to make further appointments if you have numerous or complicated problems.
  • Be patient if appointment times are running late – please remember it may be you who needs extra time on another occasion.
  • Ask for a home visit only if illness prevents you attending the surgery – children can usually be brought safely to the surgery.
  • Contact the doctor out of surgery hours only in the case of an emergency, which cannot wait until the next working day.
  • Plan ahead when ordering repeat prescriptions. Attend for annual medication review when requested to do so.
  • Carefully follow the treatment prescribed by your doctor. If you wish to make constructive comments, suggestions or criticism please contact the manager  
 
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