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Ardmore Medical Practice57 Thomas StreetDungannon, BT70 1HWTel: (028) 8772 2621
Your medical records are held in the strictest confidence. Information is not passed on without your consent, unless it is within the confines of the National Health Service, by legal requirement or it is in the public interest. The practice is computerised and registered under the Data Protection Act 1998. It is a practice and legal requirement that all staff maintain confidentiality of patients’ records.
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A publication scheme is a guide to the ‘classes of information’ the practice intends to routinely make available. A copy of this scheme is available upon request.
The practice considers aggressive behaviour to be any personal, abusive or threatening comment, bad language, physical contact or aggressive gesture. In keeping with the rest of the National Health Service we operate a ‘zero tolerance policy’ with respect to the protection of all staff and other members of the public.
This means that no abuse of doctors, staff or other patients is acceptable whether verbal or physical and any patient behaving in this manner will be removed from the practice list with immediate effect. In some cases the police will be informed.
HELP US TO HELP YOU.
We endeavour to give you the best service possible at all times, however, there may be occasions when things do not go as smoothly as we would like. If you think this has happened to you, please come and talk to us, or the Practice Manager, so we can help sort out the problem and prevent recurrence.
We operate an in-house complaints procedure to deal with any complaints about the service you have received and a leaflet explaining this procedure is available from reception.
Our aim is to provide the best possible care within the resources available to us and to deal with any problem as quickly and efficiently as possible. We welcome any comments and suggestions you may have on the services provided. Please speak or write to any member of staff if you wish to express a comment.